Support
Contact us
Hardware questions, order issues and returns all start here. We would rather answer a question before you buy than fix an order afterwards.
Template content. This page is placeholder copy written for the storefront build. It must be reviewed and replaced by the business (and its legal advisor) before launch — it is not legal advice and is not a binding policy.
Email us
Write to support@swaymai.com. Including your order number (it looks like SY-20261024-XXXXXX) means we can find your order straight away.
What to include
- Your order number, if this is about an existing order.
- The product name or link, if this is a pre-sales question.
- What you are trying to run — model family, size and quantisation — for hardware advice.
- A clear description of the problem, with photos where relevant.
Response times
We answer support email on business days. We do not quote a fixed response SLA on this site because staffing changes — if something is urgent and order-related, say so in the subject line.
Third-party merchant orders
If you bought from a partner merchant, the order lives on their system and they handle support for it. See the returns page for the difference.
Where we are
swaymAI ships across India. A registered business address must be added here before launch — this is a template placeholder.